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E-Series ASUP notifications use old mail server IP after change to confg

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Category:
e-series-systems
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esg
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Applies to

NetApp E-Series 

Issue

After updating the AutoSupport (ASUP) mail server address, daily ASUP notifications are still sent using the old mail server address.
Review the web-server-trace-log-B.txt file from the support bundle 
look for reference to the old IP and any  errors 
 
2026-02-06 13:24:10,248 INFO [SMMonitorTask-2] trace [ASUPTask.java:1257] [requestId=0, deviceId=N/A] ASUP task start, task: AUTO_SUPPORT_DISPATCH, source: AUTO_SUPPORT_ARRAY_DISCOVERY
2026-02-06 13:24:10,290 INFO [SMMonitorTask-2] s.a.ASUPSMTPClient [ASUPSMTPClient.java:142] [requestId=0, deviceId=N/A] Testing whether mail relay server /XX.XX.XX.XX is reachable using port 25.
2026-02-06 13:24:12,440 INFO [jetty-91] c.n.e.a.r.s.DeviceAsupApi [LoggingFilter.java:417] [requestId=d01cdd96-1f2f-4823-81ea-fb47af189030, deviceId=N/A]
 
2026-02-06 13:26:21,079 ERROR [SMMonitorTask-2] s.a.ASUPSMTPClient [ASUPSMTPClient.java:146] [requestId=0, deviceId=N/A] Relay server not reachable.
Caller+0           at smmonitor.asup.ASUPSMTPClient.isServerReachable(ASUPSMTPClient.java:146)

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