Skip to main content
NetApp Stage KB

E-Series volume failure on StorageGRID system due to DCM reset on drawer

  1. Last updated
  2. Save as PDF

Views:
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-Series
  • SANtricity OS 11.90R3
  • StorageGRID SG6060 appliance

Issue

  • An automatic AutoSupport generated case created for E-Series Notification (Volume failure) CRITICAL
  • Recovery Guru reports multiple volumes in a FAILED state:

Failure Entry 2: FAILED_VOLUME-Recovery Failure Type Code: 17
Storage array: array_name
Disk pool: StorageGRID-disk-pool99
Status: Failed
Shelf: Controller/Drive shelf 99, Drawer 2
Affected drive bay(s): 9, 4, 2, 6, 3, 1, 7, 0, 10, 8, 11, 5
Service action (removal) allowed: No
Service action LED on component: No
Volumes: StorageGRID-PGE-Backup, StorageGRID-SG-OS, StorageGRID-obj-00, StorageGRID-obj-01, StorageGRID-obj-02, StorageGRID-obj-03, StorageGRID-obj-04, StorageGRID-obj-05, StorageGRID-obj-06, StorageGRID-obj-07, StorageGRID-obj-08, StorageGRID-obj-09, StorageGRID-obj-10, StorageGRID-obj-11, StorageGRID-obj-12, StorageGRID-obj-13, StorageGRID-obj-14, StorageGRID-obj-15

  • STORAGE-ARRAY-PROFILE.txt > SHELVES reports all drives in affected Drawer as BY-PASSED
  • Major Event Log reports Destination Driver errors occurring on Channel 1 and Channel 2 for all drives on affected Drawer:

B:1/1/26, 6:13:44 PM (18:13:44) 25255 1012 Destination driver error - Shelf 99, Drawer 2, Bay 1
> Fail Reason: Last Error, Hid: Device fail timeout (all ITNs to device have been disconnected for too long) - Channel 1
-> Error#1: Hid: Device fail timeout (all ITNs to device have been disconnected for too long), Ch:1, Next:Fail command;

A:1/1/26, 6:13:43 PM (18:13:43) 25335 1012 Destination driver error - Shelf 99, Drawer 2, Bay 11
> Fail Reason: Last Error, Hid: Device fail timeout (all ITNs to device have been disconnected for too long) - Channel 2
-> Error#3: Hid: Device fail timeout (all ITNs to device have been disconnected for too long), Ch:2, Next:Fail command;

  • TRAY-COMPONENT-STATE-CAPTURE.7z reported DCM reset on affected Drawer

Debug data for RBOD DCM-A drawer 1 (Drawer 2)
1|00-00:00:00.00 BS: I2C READY
1|00-00:00:00.00 BS: GPIO READY
1|01-00:00:00.00 I2C: i2cWritePCA9570Bit writing 0xFB
1|01-00:00:00.00 I2C: i2cWritePCA9570Bit writing 0xFB
1|01-00:00:00.00 I2C: i2cInitMAX7310 4/4 devices initialized (failed bus mask 0x00)
1|01-00:00:00.00 NOTE: DCM was reset by: Power On
17|01-00:00:09.52 SES: WARNING: DCM_PATH_FAIL Error Fault is ACTIVE!
17|01-00:01:10.87 SES: NOTE: DCM_PATH_FAIL Error Fault is no longer ACTIVE!
17|01-00:01:10.91 SES: NOTE: DCM ATTN LED is OFF!

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.