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SCC plugin backup fails quiesce when LINUX_USER and its group differ

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snapcenter
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Applies to

  • SnapCenter Creator Plug-in (SCC) 5.0P1, 5.0P2 and 6.0
  • Any of the creator plug-ins that use the wrapper:
    • Automation Store creator plug-ins
    • The versions 4.8 to 5.0 Storage 2.0 Plug-in from the Package Repository
    • Version 6.0 included perl module or python based creator plug-ins
  • Deployment using a sudoer account (<LINUX_USER> as described in the checksum file in that same repository), not root

Issue

When using a creator plug-in like Sybase, MaxDB, the Storage Plug-in (Perl or Python plug-in) in the applicable versions, the quiesce fails with a wrapper timeout error:
 
SCC-00164: Application quiesce for the plug-in [plugin] failed with exit code [102] and with error :Operation failed. Reason: The watchdog killed running operation. Verify that plugins/wrapper/wrapper binary has execute permission set. Increase the WRAPPER_TIMEOUT_IN_MSEC value in agent.properties if operations require more time to complete
 
NOTE: in this case the time between the creation of the <PID>+<PLUG_IN_NAME>+<EPOCH>+quiesce file in wrapper/in and the time of the error is barely a second. The message is basically only a result from the wrapper having crashed, not running too long.

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