Backup fails with error "hostname" is not registered with SnapCenter Server"

Applies to

• SnapCenter Server (SC)
• SnapCenter Plug-in for Microsoft SQL Server (SCSQL)

Issue

• Backup fails where SC looking for the SCSQL host's hostname which is not registered.
• SC is contacting the Domain with the GetDomain call for the hostname and is getting an EMPTY response:

INFO  SMCore_27282 PID=[4988] TID=[45]Start - GetHostName
INFO  SMCore_27282 PID=[4988] TID=[45] Account details: bypassdomain False
DEBUG SMCore_27282 PID=[4988] TID=[45] Resolving host name =localhost
DEBUG SMCore_27282 PID=[4988] TID=[45] REST URL: https://<hostname>:8145/SMCoreHostManagementService/GetDomain
DEBUG SMCore_27282 PID=[4988] TID=[45] Invoke: Request Data: ****************************
<?xml version="1.0" encoding="utf-16"?><SmGetDomainRequest ... SmGetDomainRequest>
DEBUG SMCore_27282 PID=[4988] TID=[23] Basic: HTTPS URL : https://<hostname>:8145/SMCoreHostManagementService/GetDomain
DEBUG SMCore_27282 PID=[4988] TID=[45] Invoke: Response Data: ****************************
<?xml version="1.0" encoding="utf-16"?><SmGetDomainResponse  EMPTY /></SmGetDomainResponse>
DEBUG SMCore_27282 PID=[4988] TID=[45 ] Host [localhost] resolved to [<hostname>]
INFO  SMCore_27282 PID=[4988] TID=[45]End – GetHostName

ERROR SMCore_27282 PID=[4988] TID=[16]Cannot retrieve storage connection setting from SMS server.
ERROR SMCore_27282 PID=[4988] TID=[16] Response error:Host '<hostname>' is not registered with SnapCenter Server.