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ONTAP Tools for VMware vSphere Upgrade from 9.10 to 9.12 Fails

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virtual-storage-console-for-vmware-vsphere
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Applies to

  • ONTAP Tools for VMware vSphere (OTV) version 9.10
  • ONTAP Tools for VMware vSphere (OTV) version 9.12

Issue

  • During the ONTAP Tools for VMware vSphere (OTV) upgrade to version 9.12, an error appeared and then the VM rebooted
  • An error message and password menu was displayed

clipboard_eee1a6d7d24ddc16eef35f60afd4968e1.png

Error - Your Administrator and Database password is expired or does not match password policy

When the administrator password reset was attempted, Java errors were produced

clipboard_e33b46b76133cf30da267157db47a896d.png

  •  java.lang.RuntimesException: Error encrypting at com.netapp.vasa.vvol.support.SecurityManager.encryptString(SecurityManager.java:152)
  • Caused by: java.lang.IllegalArgumentException: Missing argument at java.base/javax.crypto.spec.SecretKeySpec.<init>(SecretKeySpec.java:92)
  • Error updating SRA credential file

Following the steps from the "Workaround" section of KB, "ONTAP Tools for VMware vSphere services do not start after appliance reboot or upgrade", resulted in the above reboot, menu, and Java errors.

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