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Starting a service in OnCommand Data Warehouse fails with "Error 2: The system cannot find the file specified"

Last Updated:


Applies to

  • OnCommand DataWarehouse (DWH) 7.x


  • When starting a service, the service fails to start and indicates the file was not found : "Error 2: The system cannot find the file specified"

This is a generic operating system error and may be observed both on Windows and Linux.


  • When the service is started manually, there is a message box with an error similar to the following:

Windows could not start the Informix ICS - ol_cognoscm service on Local Computer. Error 2: The system cannot find the fle specified.


  • When the service fails to start automatically, an error similar to the one below can be found in Windows Event Viewer under System:

EventID 7000 The Informix ICS - ol_cognoscm service failed to start due to the following error: The system cannot find the file specified.

  • In Linux, use "systemctl status <>" and "journalctl -xe" to verify the error when the service fails to start automatically.


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