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OnCommand Insight Solutions Enabler CLI DataSource fails with "The remote client/server handshake failed"

Last Updated:

Applies to

  • OnCommand Insight (OCI) 7.3.x
  • EMC Solutions Enabler


The OnCommand Insight Solutions Enabler CLI datasource fails with an error similar to the following in the WebUI:
Failed to execute external utility: Failed to execute SymCLI symcfg

The datasource error report may also log an error similar to one of the following in the recording's root\log_sample.log file:
The remote connection is refused. The symapi server is probably not running.

The remote connection is refused. The client cannot have a newer SYMAPI version than the server

The server refused a connection due to security level mismatch

Running symcfg list from the SYMCLI path on the command line will output an error similar to the one below. If the datasouces in on a Remote Acquisition Unit (RAU), then the command will need to be tested from the RAU, not from the OCI server.
C:\Program Files\EMC\SYMCLI\bin> symcfg list

The remote client/server handshake failed. Please consult symapi and storsrvd log files


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