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OCI or Cloud Insights fails to connect to or add E-Series datasource

Last Updated:


Applies to

  • OnCommand Insight (OCI) 7.3.X
  • Cloud Insight (CI)
  • E-series data source


Unable to add E-series datasource in OnCommand Insight and it fails with the
following error:
" Inventory recent status : Error connecting: Failed to connect to device" or in Cloud Insight with "Error connecting: Failed to connect to device"

Error in OCI foundation Logs:

2019-02-14 01:22:23,387 ERROR [com.onaro.sanscreen.acquisition.datasource.engenio_santricity_api.transport.EngenioManagementPat h] Could not open address ipaddress, Connection refused: connect Connection refused: connect

2019-02-14 01:22:24,526 ERROR
[com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] hostname [Error
connecting] - Failed to connect to device (Failed to connect to device)
com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: Failed to connect
to device


Configuration: Failed to ping
Configuration: Failed to ping Configuration: Failed to log into device - Failed to connect to device.


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