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NetApp Stage KB

Navigating to the support section in Cloud Insights throws error message in warning banner, "Error fetching Support Info data (502)"

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Category:
cloud-insights
Specialty:
oci
Last Updated:

Helpful 

Applies to

Cloud Insights (CI)

Issue

  • When navigating to the clipboard_e8aff3bb8bfd71bb6cdc9a3a4444d3060.png > Support section of Cloud Insights, a warning banner is displayed with an error message:

clipboard_e8a7ec28420205a69a2c1766ae9d88243.png

 

  • The "Cloud Insights Support" tile that is supposed to be present on that same page for standard, premium, or ver2.0 basic contracts is missing.

Figure 1. Normal, working tile Cloud Insights Support tile
clipboard_e955a6e5eb2f35a4ac505fb052cf9faf2.png

Figure 2. Missing Cloud Insights Support tile, with error banner
clipboard_e30fc110cb790ab1c40772596703cbf68.png

 

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