Skip to main content
NetApp Stage KB

EMC ECS data source fails performance collections in OnCommand Insight, with error: "Request failed with status 500"

Views:
Visibility:
Public
Votes:
0
Category:
oncommand-insight
Specialty:
oci
Last Updated:

Applies to

  • OnCommand Insight (OCI) 7.3
  • EMC ECS 3.5+ Data Source

Issue

  • Performance collections on an EMC ECS data source in OCI are failing with the following error:

Request failed with status 500

  • Review of the data source recording shows an error similar to the following in the sample log:

Caused by: com.onaro.sanscreen.acquisition.util.stream.http.JsonRestResponseException: Request failed with status 500 : https://{STORAGE_ADDRESS}:4443/flux/api/external/v2/query

  • Further review of the recording .dat file shows additional error context within the response payload:

{"error":"failed to compile query: validation failed: range 2h0m0s (start: 2022-03-08T17:41:11Z; stop: 2022-03-08T19:41:11Z) is longer than allowed 1 hour"}

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
ac4010d0-e417-4bc5-a7db-def2342a287f