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NetApp Stage KB

DWH phone home job failed

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Category:
oncommand-insight
Specialty:
oci
Last Updated:

Applies to

Oncommand Insight Dataware House (DWH) 7.3.5

Issue

DWH Phone home job failed.

We are seeing the below error in the logs,

2021-06-09 00:00:52,258 ERROR [Thread-1495 (ActiveMQ-client-global-threads)] PhoneHomeBean (PhoneHomeBean.java:317) - Failed to generate and send dwh and cognos reports.

com.netapp.sanscreen.dwh.upgrade.UpgradeException: Failed to backup reports

at com.netapp.sanscreen.dwh.upgrade.Backup.backup(Backup.java:99) ~[upgrade.jar:?]

 

We are seeing the below error in DWH troubleshoot logs

2021-06-08 10:36:15,035 >>> Most recently failed job: PhoneHome job failed on 2021-06-07 00:31:08.0000 after running for 121 minutes., error: com.netapp.sanscreen.dwh.upgrade.UpgradeException: Failed to backup reports

at com.netapp.sanscreen.dwh.upgrade.Backup.backup(Backup.java:99)

 

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