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OnCommand Insight Data Warehouse ETL job fails at "DatamartsPreparation" caused by "Duplicate entry '#-12345-#' for key'PRIMARY

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Applies to

  • OnCommand Insight Data Warehouse (DWH) 7.3.x
  • OnCommand Insight (OCI) 7.3.x
  • NetApp StorageGRID

Issue

When either your Scheduled Extract, Transform, Load (ETL) process or manual execution within the DWH web interface fails at the 'Datamarts Preparation' job

 Clicking the 'FAILED' red hyperlink will show an error message similar to the following:

com.netapp.sanscreen.dwh.capacity.CapacityException: Failed running pre capacity job Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLIntegrityConstraintViolationException:Duplicate entry '#-12345-#-#-#' for key 'PRIMARY'

will contain the following error message:

2018-08-08 08:10:09,953 ERROR [Thread-65 (ActiveMQ-client-global-threads)] SqlShell(SqlShell.java:1303) - Failed to insert row into dwh_capacity_staging.storage_and_storage_pool_capacity_fact due to unique keyPRIMARY[storagePoolTk, storageTk, tierTk, backend, isVirtual] and values 0-88217-0-0-0[0, 88217, 0,0, 0]. Query: INSERT INTO dwh_capacity_staging.storage_and_storage_pool_capacity_fact

Showing the duplicate records: storagePoolTk,storageTk,tierTk,backend,isVirtual,capacityMB,rawCapacityMB,usedCapacityMB,usedRawCapacityMB,snapshotUsedCapacityMB,snapshotUsedRawCapacityMB,softLimitCapacityMB,unconfiguredRawCapacityMB,spareRawCapacityMB,failedRawCapacityMB,volumeCapacityMB,unusedVolumeCapacityMB,volumeConsumedCapacityMB,mappedVolumeCapacityMB,maskedVolumeCapacityMB,internalVolumeAllocatedCapacityMB,internalVolumeUsedCapacityMB,internalVolumeConsumedCapacityMB,dedupeRatio,compressionRatio

0,88217,0,0,0,0,247281042,0,0,0,0,null,247 281042,0,0,0,0,0,0,0,0,0,0,null,null

0,88217,0,0,0,0,7922254,0,7922254,0,0,null,0,0,0,0,0,0,0,0,0,0,0,null,null

2018-08-08 08:10:14,540 ERROR [Thread-65 (ActiveMQ-client-global-threads)] JobDispatcherBean(JobDispatcherBean.java:106) - Job{name='Datamarts Preparation', id=29970} failed com.netapp.sanscreen.dwh.capacity.CapacityException: Failed running pre capacity job

Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLIntegrityConstraintViolationException:Duplicate entry '#-12345-#-#-#' for key 'PRIMARY'

Checking the database on the DWH server shows that 12345 is associated with the IPaddress of your StorageGRID datasource:

  1. On the DWH server, open a command prompt with elevated privileges (Run AsAdministrator)
  2. Run cd InstallationDrive: Program Files\SANscreen\mysql\bin
  3. Run mysql.exe -uroot -p
  4. Enter the password for your DWH database
  5. Run select * from dwh_dimensions.storage_dimension where tk = 12345

 

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