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After upgrading OnCommand Insight Data Warehouse it is running correctly, but following a reboot of the server the SANscreen service will not start

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Category:
oncommand-insight-data-warehouse
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oci
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Applies to

OnCommand Insight Data Warehouse (DWH) 7.3.13

Issue

  • The old DWH version is removed, and the new version is installed
  • After the restore completes the reports and ETLs are working
  • After the first reboot the SANscreen service doesn't start because the MYSQL service didn't start
  • Trying to start the MYSQL service give this error: The MySQL service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

 

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Case Citation
3eafcf3a-4f7c-4839-baf2-64708229210c