Few options grayed out in the Active IQ site Last updated Save as PDF Share Share Tweet Closure Action:Select an actionApprovedRejectedGuide Link:Select rejection reason:Select a reasonInsufficient informationExisting KB updatedExisting KB availableContent not requiredPlease let us know what is missing:Existing KB Link:Additional Comments:Set the Confidence and Visibility correctly on the Capture Manager.Link the KB article to the Case. If you fail to link, the PAR will be scored as Capture Loss for the case owner. Views:Visibility:PublicVotes:0Category:active-iq-digital-advisorSpecialty:omLast Updated: Applies to ActiveIQ Digital Advisor (AIQDA) Issue In AIQDA, users are unable to click on the AutoSupport, Performance, and ClusterViewer options as they appear grayed out.