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After installing Active IQ Unified Manager 9.7 for Windows, the NetApp Active IQ Acquisition Service fails to start

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Applies to

  • Windows Server 2016
  • ActiveIQ Unified Manager 9.7P1

Issue

  • After installing AIQUM 9.7P1 on windows, the ocie-au service fails to start.

  • Subsequent attempt to open and login to web interface and complete set up process works.

  • Adding new cluster hangs on "In Progress" status
Active IQ Unified Manager

Cause

  • Application reinstalled on a different drive.
  • There was a previous installation of Unified Manager that had different values for dependency registry key variable such as DependOnService and ImagePath

Solution

  • Change the ImagePath value from cli or from Windows Registry Editor
C:\> sc config ocie-au binPath= "D:ProgramData\NetApp\essentials\au\bin\wrapper.exe" -s "D:ProgramData\NetApp\essentials\au\conf\wrapper.conf"
  • Change the DependOnService value from oncommandscv to MYSQL8 from Windows Registry Editor

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ocie-au

image_ca77e5fa-a444-486c-9c37-33fd4173c1f3.png

  • After making the changes, manually restart the service or reboot the server.
  • Check in Windows services to insure service is running and Startup Type is set to Automatic

Additional Information

Internal Note

 

  1. After installing AIQUM 9.7P1 for Windows ocie-au services fail to start#Applies_to
  2. After installing AIQUM 9.7P1 for Windows ocie-au services fail to start#Issue
  3. After installing AIQUM 9.7P1 for Windows ocie-au services fail to start#Cause
  4. After installing AIQUM 9.7P1 for Windows ocie-au services fail to start#Solution
  5. After installing AIQUM 9.7P1 for Windows ocie-au services fail to start#Additional_Information
  6. After installing AIQUM 9.7P1 for Windows ocie-au services fail to start#Internal_Note

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