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Active IQ Unified Manager install hangs with "Please wait while the application is preparing for first use"

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Applies to

Active IQ Unified Manager (AIQUM) 9.x

Issue

When installing AIQUM you receive a popup from Windows Installer Coordinator that has the message  "Please wait while the application is preparing for first use" The install will not progress further. 

image

Cause

This issue is caused by an incompatibility with the Embedded MSI technology and the Windows Installer Coordinator. The Coordinator is responsible for keeping
multiple MSI installations from running concurrently.

 

Solution

Disable the RDS Compatibility on a Windows Server to prevent the Window Installer Coordinator error. To disable Remote Desktop Session Host Windows Installer RDS Compatibility,follow the instructions in[1]. 

 

Additional Information

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Internal Notes

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  1. Active IQ Unified Manager install hangs with Please wait while the application is preparing for first use#Applies_to
  2. Active IQ Unified Manager install hangs with Please wait while the application is preparing for first use#Issue
  3. Active IQ Unified Manager install hangs with Please wait while the application is preparing for first use#Cause
  4. Active IQ Unified Manager install hangs with Please wait while the application is preparing for first use#Solution
  5. Active IQ Unified Manager install hangs with Please wait while the application is preparing for first use#Additional_Information
  6. Active IQ Unified Manager install hangs with Please wait while the application is preparing for first use#Internal_Notes

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