Skip to main content
NetApp Stage KB

Unified Manager has a repeating error that a Protection Job Failed but the snapmirror is updated correctly

Views:
Visibility:
Public
Votes:
0
Category:
oncommand-unified-manager
Specialty:
OM
Last Updated:

Applies to

OnCommand Unified Manager (OCUM) or Active IQ Unified Manager (UM) integrated with CommVault (CV) or SnapProtect

Issue

  • There are no errors in ONTAP or in CommVault
  • The errors in the Unified Manager ocumserver.log indicate in progress updates:

2020-03-04 19:41:32,304 ERROR [cvbackupndmp] [job-390] [protection-update-start(storageService=CC-editedcvbackup_SP-142_Copy-230)|snapmirror.update(snapmirror=svm_example:vol_example->other_svm:CC_editedcvbackup_SP_142_Copy_230_svm_example_vol_example_Backup, snapshot=SP_2_3013452_1583365186)] [com.netapp.dfm.job.JobEngine] Error executing job 6bd5e8acc32c0101:-5ed2513d:170826db1f3:4ba2 task 6bd5e8acc32c0101:-5ed2513d:170826db1f3:4b98: Failed to update SnapMirror relationship 'svm_example:vol_example->other_svm:CC_editedcvbackup_SP_142_Copy_230_svm_example_vol_example_Backup'. Error: SnapMirror relationship is not in idle status (current status = 'TRANSFERRING')..

  • Within a few seconds before the failure, there will be another job number starting an update for the same relationship:

2020-03-04 19:41:19,694 INFO  [cvbackupndmp] [job-370] [protection-update-start(storageService=CC-editedcvbackup_SP-142_Copy-230)|snapmirror.update(snapmirror=svm_example:vol_example->other_svm:CC_editedcvbackup_SP_142_Copy_230_svm_example_vol_example_Backup, snapshot=SP_2_3013454_106887_1583365737)] [c.n.d.o.o.s.OntapSnapMirrorService] Updated snapmirror relationship svm_example:vol_example->other_svm:CC_editedcvbackup_SP_142_Copy_230_svm_example_vol_example_Backup (via ONTAP job null).

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
Case Citation
e6f802e6-7ee6-4585-8384-66c39216f101