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Unified Manager has a repeating error that a Protection Job Failed but the snapmirror is updated correctly

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Applies to

OnCommand Unified Manager (OCUM) or Active IQ Unified Manager (UM) integrated with CommVault (CV) or SnapProtect

Issue

  • There are no errors in ONTAP or in CommVault
  • The errors in the Unified Manager ocumserver.log indicate in progress updates:

2020-03-04 19:41:32,304 ERROR [cvbackupndmp] [job-390] [protection-update-start(storageService=CC-editedcvbackup_SP-142_Copy-230)|snapmirror.update(snapmirror=svm_example:vol_example->other_svm:CC_editedcvbackup_SP_142_Copy_230_svm_example_vol_example_Backup, snapshot=SP_2_3013452_1583365186)] [com.netapp.dfm.job.JobEngine] Error executing job 6bd5e8acc32c0101:-5ed2513d:170826db1f3:4ba2 task 6bd5e8acc32c0101:-5ed2513d:170826db1f3:4b98: Failed to update SnapMirror relationship 'svm_example:vol_example->other_svm:CC_editedcvbackup_SP_142_Copy_230_svm_example_vol_example_Backup'. Error: SnapMirror relationship is not in idle status (current status = 'TRANSFERRING')..

  • Within a few seconds before the failure, there will be another job number starting an update for the same relationship:

2020-03-04 19:41:19,694 INFO  [cvbackupndmp] [job-370] [protection-update-start(storageService=CC-editedcvbackup_SP-142_Copy-230)|snapmirror.update(snapmirror=svm_example:vol_example->other_svm:CC_editedcvbackup_SP_142_Copy_230_svm_example_vol_example_Backup, snapshot=SP_2_3013454_106887_1583365737)] [c.n.d.o.o.s.OntapSnapMirrorService] Updated snapmirror relationship svm_example:vol_example->other_svm:CC_editedcvbackup_SP_142_Copy_230_svm_example_vol_example_Backup (via ONTAP job null).

 

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