Skip to main content
NetApp Stage KB

The cluster is not reachable in UM because the cluster Web services are in a bad state

Last Updated:

Applies to

  • OnCommand Unified Manager (UM)
  • ActiveIQ Unified Manager (UM)


  • The following email notification is received from UM:

Alert from Active IQ Unified Manager: Cluster Not Reachable

  • Within ONTAP, please use the command system services web show to check the status of the web services

cluster::> system services web show
External Web Services: true
Status: partial                 <-----
HTTP Protocol Port: 80
HTTPs Protocol Port: 443
TLSv1 Enabled: true
SSLv3 Enabled: true
SSLv2 Enabled: false


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.