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NetApp Stage KB

The AIQUM shows "The cluster is not reachable" alert occasionally

Applies to

  • ActiveIQ Unified Manager (AIQUM) 9.x
  • OnCommand Unified Manager (OCUM) 9.x


The Cluster polling in AIQUM was interrupted due to the following error:
2022-08-02 19:12:40,674 INFO [oncommand] [org.springframework.jms.listener.DefaultMessageListenerContainer#1-1] [com.netapp.ipc.jms.OCIE_Events] OCIE JMS notification message received: {DatasourceName=Cluster1, DatasourceID=13, PackageName=netappfoundation, NotificationType=PACKAGE_STARTED, PollStartTime=1659438760669, MessageType=PACKAGE_NOTIFICATION}
2022-08-02 19:12:56,822 INFO [oncommand] [org.springframework.jms.listener.DefaultMessageListenerContainer#1-1] [com.netapp.ipc.jms.OCIE_Events] OCIE JMS notification message received: {WarningCount=0, DatasourceName=Cluster1, DatasourceID=13, Error0_ClusterManagementIP=tacfs11, PackageName=netappfoundation, TotalReportTime=866, PollStartTime=1659438760669, ErrorCount=1, Success=false, DurationTime=16130, Error0_Message=Failed to connect to the cluster., TotalZAPITime=-1, NotificationType=PACKAGE_COMPLETED, Error0_Type=NETWORK_ACCESS_FAILURE, UpdateTime=1659438776819, Error0_Port=443, MessageType=PACKAGE_NOTIFICATION, Error0_Zapi=security-login-get-iter}
2022-08-02 19:12:56,823 INFO [oncommand] [reconciliation-0] [tacfs11(poll@19:12:56.819)|acquire] [c.n.dfm.collector.OcieJmsListener] Inventory acquisiton for cluster Cluster1 complete in 0:00:16.150
2022-08-02 19:12:56,826 INFO [oncommand] [org.springframework.jms.listener.DefaultMessageListenerContainer#1-1] [com.netapp.ipc.jms.OCIE_Events] Starting to process OCIE notification for packageType = netappfoundation , notificationType = PACKAGE_COMPLETED for cluster = 53782 , sampleTime= 1659438760669
2022-08-02 19:12:56,826 INFO [oncommand] [opmTaskExecutor-0] [c.n.i.a.c.CapacityTierAnalysis] Cluster has been run before: 53782
2022-08-02 19:12:56,827 WARN [oncommand] [reconciliation-0] [c.n.d.c.ClusterStatusListener] Acquisition Failed for cluster : tacfs11 message : Failed to connect to the cluster.
The issue will recover soon in the next collection.

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