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Sharing reports through email on OnCommand Unified Manager fails if the report file is bigger than 25MB

Last Updated:


Applies to

  • OnCommand Unified Manager (OCUM) 6.x+
  • Active IQ Unified Manager (AIQUM) 9.6+


  • If a report is bigger than 25mb, it will not be delivered via email, getting the following error:

  • The same error can be found on ocum-error log file:

2019-03-25 06:47:12,807 ERROR [umadmin] [default task-59] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.n.c.u.a.e.ApplicationErrorHandler] Failed to send email. Check that the SMTP server is configured correctly and refer to the SMTP server logs for details. No additional details are available.

Note: In the ocum-report log file, there is no error logged, as the temp pdf file to send via email is successfully generated. But it fails to be sent via email.

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