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Performance archive collection fails in OCUM/AIQUM, because the root volume of one node is mounted on another node

Last Updated:

Applies to

  • ONTAP 9
  • OnCommand Unified Manager 7.2 and later (UM)
  • ActiveIQ Unified Manager 9.6 and later (UM)


UM fails to download the ccma archive from the cluster SPI. Errors similar to bellow can be found in au.log located in 

/<support_bundle_location>/acquisition/au.log or in /var/log/ocie/au.log

Unable to download the archive file from node: <node_name> to path :/var/log/ocie/recording/archiver/:           IOException, Failed downloading archived file: https://<cluster_mngmt_LIF>:443/spi//etc/log/stats/ccma/kernel/opm/102010_000300_14 58215701217_0296000.ccma.meta          to path:                                     /var/log/ocie/recording/archiver///102010_000300_1458215701217_0296000.ccma.meta                                     (Server returned HTTP response code: 503 for URL: https://<cluster_mngmt_LIF>:443/spi//etc/log/stats/ccma/kernel/opm/102010_000300_145 8215701217_0296000.ccma.meta))     2016-03-17 14:08:36,949 WARN [pool-2-thread-23957] com.onaro.sanscreen.acquisition.datasource.netapp_ocie.archiver.common.ArchiveFileDownloader ( - : Download wait timed out after: 240000 milliseconds. Null


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