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Performance collection fails in Active IQ Unified Manager due to 'Illegal character(s) in message header'

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Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:

Applies to

  • Active IQ Unified Manager (UM) 9.9 and lower
  • Oncommand Unified Manager (UM)

Issue

  • When viewing performance statistics for any object in UM, the error "no data to display" is shown
  • An error appears in the au.log:

2020-05-29 07:31:10,697 WARN [pool-15519-thread-1] c.o.s.a.d.n.a.c.ArchiveFileDownloader (ArchiveFileDownloader.java:231) - 10.61.87.12: Failed downloading archived file:https://<ip_adress>:443/spi/cluster-node/etc/log/stats/ccma/kernel/opm/001360_003600_1590751220062_02... to path :/var/log/ocie/recording/archiver/<ip_address>/<cluster_node>/001360_003600_1590751220062_0290197.ccma.meta(Illegal character(s) in message header value: Basic aGFzbmFpbjotNGZhWjQ4WngqKiZeZS0ycndNZldXRnFlWHRfYUI1a1Y0ZHZBIVFyNzNfRllkSmgz
cw==)

 

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Case Citation
d5f4a07c-d312-422b-9d43-8bdde746229e