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Active IQ Unified Manager Alerts on disk-shelf-path-failure

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oncommand-unified-manager
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OM
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Applies to

  • OnCommand Unified Manager (all versions)
  • Active IQ Unified Manager (all versions)

Issue

One may observe either:
Alert: The path to the disk shelves is broken at shelf port XX:XX
 

OR

Event: Disk Shelf Multipath Not Configured
 

In order to verify the issue relating to this KB article, collect a Support Bundle using one of the following KB articles:

Within the Support bundle, the ocumserver-debug log will contain the following log entry: 


201X-XX-XX 14:44:42,946 DEBUG [oncommand] [alert-83] [c.n.dfm.impl.alert.EmailAlertAction] Sending email to [Insert_Email_Here] for alert 'Configured_Alert' with event 'disk-shelf-path-failure' for object 'Node_Name:0x:x' <-(Node_name:Port#:shelf#)

On the High Availability (HA) Partner, run sysconfig -a 
The output displays as the following: 

slot 0: SAS Host Adapter 0a (PMC-Sierra PM8001 rev. C, SAS, )
 Firmware rev:       0x.1x.0x.0x
 Base WWN: 5:00a098:0036d0f:eX
 Phy State:          [0] Enabled, 6.0 Gb/s
                     [1] Enabled, 6.0 Gb/s
                     [2] Enabled, 6.0 Gb/s
                     [3] Enabled, 6.0 Gb/s
 QSFP Vendor:        available, but not valid
 QSFP Part Number:   available, but not valid
 QSFP Type:          available, but not valid
 QSFP Serial Number: available, but not valid

 

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Case Citation
b112f95b-8c1a-4dcb-8925-e2d50bb9391a