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How to collect data for an intermittent availability issue with Active IQ Unified Manager

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Applies to

  • Active IQ Unified Manager

Description

  • If an intermittent availability issue with Active IQ Unified Manager arises, and logging collected normally cannot determine root cause, extra logging may be required to ensure a root cause can be determined in subsequent incidents
  • Example incidents include:
    • The services going down on their own intermittently, but coming up fine once restarted.
    • The web interface becoming intermittently unavailable, but becoming available again either on its own, or after a service restart.
    • Acquisition failing intermittently until the entire machine is rebooted.
    • Etc.

 

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