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AIQ Unified Manager fails to add cluster and generates error 'unexpected time drift'

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Category:
active-iq-unified-manager
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OM
Last Updated:

Applies to

  • Active IQ Unified Manager  (UM) 9.9
  • Windows Server 2019

Issue

  • UM generates errors when adding a cluster:

Failed to add cluster 

unexpected time drift 

  • In the log the lastUpdateTime value is higher than the currentTime value
acq.log:
Failed to add cluster 10.1.20.24. An internal error has occurred. Contact technical support. Details: Cannot update server (com.netapp.oci.server.UpdateTaskException Failed execute task:
class com.netapp.oci.platform.originator.OriginatorUpdateTask com.netapp.oci.server.UpdateTaskException Failed to run NewOriginatorUpdateTask, origin:2 originatorName:10.1.20.24 com.netapp.oci.server.TransactionContextException [class=OriginatorUpdateTask, currentTime=1627479497538, lastUpdateTime=1627524000003] unexpected time drift of 44502 seconds Caused by:
 
ocumserver log:
2021-07-28 14:40:07,884 ERROR [admin] [job-690] [refresh(dataSource=10.1.20.24)|forceAcquisition] [com.netapp.dfm.job.JobEngine] Error executing job 5d4b9e29f723f74b:-2aa3dec3:17aed578c7f:-7fea task 5d4b9e29f723f74b:-2aa3dec3:17aed578c7f:-7fec: Errors reported on acquisition with start time 14:40:03.841: [Cannot update server (com.netapp.oci.server.UpdateTaskException Failed execute task: class com.netapp.oci.platform.originator.OriginatorUpdateTask com.netapp.oci.server.UpdateTaskException Failed to run NewOriginatorUpdateTask, origin:2 originatorName:10.1.20.24 com.netapp.oci.server.TransactionContextException [class=OriginatorUpdateTask, currentTime=1627479607666, lastUpdateTime=1627524000003] unexpected time drift of 44392 seconds Caused by:

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