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Auxcopies failing in CommVault due to indexing issues between CommVault and UM

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Applies to

  • Unified Manager 9.4

  • CommVault 11 SP18

Issue

When attempting to complete a SnapMirror job using Commvault and Unified Manager, the SnapMirror Job will only partially finish, and then eventually time out inside CommVault. However according to ONTAP and Unified Manager, the SnapMirror will complete succcessfully with no issues. Subsequent failures indicate the job is locked because CommVault is not sending the job lock release to Unified Manager.

The errors seen in Unified Manager are similar to the following:
2020-04-01 13:13:56,385 ERROR [umadmin] [job-393] [conform(storageService=CC-storageservicename13_SP-9_Copy-22)|Storage service member lock request.] [com.netapp.dfm.job.JobEngine] Error executing job 2966a119a287738d:-3754f984:171375a3daa:-6b08 task 2966a119a287738d:-3754f984:171375a3daa:-6b09: Storage service member 'svm1:/volume1' of storage service 'CC-storageservicename13_SP-9_Copy-22' is currently locked by another operation ([2966a119a287738d:-3754f984:171375a3daa:-6b78]).
java.lang.RuntimeException: Storage service member 'svm1:/volume1' of storage service 'CC-storageservicename13_SP-9_Copy-22' is currently locked by another operation ([2966a119a287738d:-3754f984:171375a3daa:-6b78]).

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