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After installing Active IQ Unified Manager on Linux the maintenance user fails to authenticate

Last Updated:


Applies to

  • Active IQ Unified Manager (AIQUM) 9.6+
  • Red Hat Enterprise Linux (RHEL)
  • CentOS


  • The correct procedure has been following as per the Active IQ Unified Manager documentation to set up the maintenance user for Active IQ Unified Manager in a Red Hat or CentOS platform.
  • After the install has been completed, logging into the Unified Manager UI with the default maintenance user credentials (see Installing Unified Manager for default  credentials) results with error message: Authentication Failed. Please verify Username and Password.
  • Changing the umadmin credentials (as documented in Changing the umadmin password on Linux systems) still causes the authentication to fail from the Unified Manager UI.
  • The following may also be seen in the RHEL/CentOS secure log  (located in /var/log/secure):

Apr 01 13:10:03 unifiedmanager-servername sudo[13074]: pam_unix(sudo:auth): conversation failed
Apr 01 13:10:03 unifiedmanager-servername sudo[13074]: pam_unix(sudo:auth): auth could not identify password for [jboss]
Apr 01 13:10:03 unifiedmanager-servername sudo[13074]: pam_succeed_if(sudo:auth): requirement "uid >= 1000" not met by user "jboss"
Apr 01 13:10:05 unifiedmanager-servername sudo[13074]:    jboss : command not allowed ; TTY=unknown ; PWD=/ ; USER=root ; COMMAND=/etc/init.d/ocieau start

mysql > select * from ocum.authorizationunit;
Empty set (0.00 sec)


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