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Adding or testing a user in ActiveIQ Unified Manager fails with an "Unknown authentication server error"

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Applies to

ActiveIQ Unified Manager 9.x

Issue

Adding or testing a user in ActiveIQ Unified Manager fails with an "Unknown authentication server error".
 
Error seen in the ocumserver.log:
2021-10-04 11:28:00,684 ERROR [umadmin] [default task-9534] [service.setup.ldap.LdapService|testLdapUser] [c.n.dfm.impl.rbac.LdapUserCheck] Unknown authentication server error. Verify your authentication server configuration. %s
org.springframework.dao.IncorrectResultSizeDataAccessException: Incorrect result size: expected 1, actual 4
 

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