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NetApp Stage KB

Active IQ Unified Manager time drift issues

Applies to

  • Active IQ Unified Manager (AIQUM)
  • Network Time Protocol (NTP)
  • Oncommand Unified Manager (OCUM)
  • VMware Open Virtual Appliance (OVA)


This guide provides common symptoms and solutions for time drift or NTP sync issues in Unified Manager

AIQUM time drift occurs because of VMware time sync VMware time sync causes AIQUM time drift
AIQUM cannot reach a configured NTP server Active IQ Unified Manager OVA time drifts away from NTP time
Time drift issue after upgrading to vCenter 7.x Forward time drift is not corrected by NTP service
AIQUM time drift occurs on Windows Server AIQUM fails to add cluster and generates error 'unexpected time drift'
Operation state of the cluster is "Failed" and time points to the future Active IQ Unified Manager monitoring of clusters stops after clock adjustments

Additional Information

See also: How to troubleshoot NTP on ActiveIQ UM OVA


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