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Active IQ Unified Manager service fails to start after upgrade from version 9.6 to 9.7

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Applies to

Active IQ Unified Manager (UM) 9.7

Issue

  • Upgrade to 9.7 runs successfully but the UM services fail to start
  • The following error is present in the upgrade.log and is repeated if there is an attempt to create a support bundle:
# A fatal error has been detected by the Java Runtime Environment:
#
#  SIGILL (0x4) at pc=0x00007f3ebc9107f2, pid=13028, tid=13029
#
# JRE version:  (11.0.6+10) (build )
# Java VM: OpenJDK 64-Bit Server VM (11.0.6+10-post-Debian-1bpo91, interpreted mode, compressed oops, g1 gc, linux-amd64)
# Problematic frame:
# v  ~StubRoutines::call_stub
#
# No core dump will be written. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again
#
# An error report file with more information is saved as:
# //hs_err_pid13028.log
Could not load hsdis-amd64.so; library not loadable; PrintAssembly is disabled

 

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