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Active IQ Unified Manager installation failing on windows using "SYSTEM" account

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Applies to

Active IQ Unified Manager 9.x

Windows 2016

Issue

Active IQ Unified Manager installation failing on windows using "SYSTEM" account. psexec command is used to open the terminal as system account and triggers the unattended installation as documented in the installation guide. We see the following error in the MSI log.

MSI (s) (D0:AC) [03:40:22:262]: Executing op: CustomActionSchedule(Action=ISLockPermissionsInstall,ActionType=3073,Source=BinaryData,Target=ISLockPermissionsInstallAction,CustomActionData=C:\Windows\TEMP\wac7C67.tmp*C:\Program Files\NetApp\essentials\|CreateFolder|WORKGROUP|Administrators|1880031743|8*C:\Program Files\NetApp\essentials\|CreateFolder|WORKGROUP|Authenticated Users|1073938911|8*C:\Program Files\NetApp\essentials\|CreateFolder|WORKGROUP|SYSTEM|1073938911|8*MACHINE\SOFTWARE\NetApp\ThirdParty|Registry|WORKGROUP|Administrators|983103|8*MACHINE\SOFTWARE\NetApp\ThirdParty|Registry|WORKGROUP|CREATOR OWNER|131097|8*MACHINE\SOFTWARE\NetApp|Registry|WORKGROUP|Administrators|983103|8*MACHINE\SOFTWARE\NetApp|Registry|WORKGROUP|CREATOR OWNER|131097|8)

MSI (s) (D0:DC) [03:40:22:262]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI8024.tmp, Entrypoint: ISLockPermissionsInstallAction

InstallShield 3:40:22: Getting existing security descriptor for 'C:\Program Files\NetApp\essentials\'

InstallShield 3:40:22: Setting new security descriptor for 'C:\Program Files\NetApp\essentials\'

InstallShield 3:40:22: Getting existing security descriptor for 'C:\Program Files\NetApp\essentials\'

InstallShield 3:40:22: Setting new security descriptor for 'C:\Program Files\NetApp\essentials\'

InstallShield 3:40:22: ResolveSidForAccountName: looking up account name 'WORKGROUP\SYSTEM'

InstallShield 3:40:22: Failed to lookup account name, last error: 0x00000534

InstallShield 3:40:22: Getting existing security descriptor for 'C:\Program Files\NetApp\essentials\'

InstallShield 3:40:22: Failed to set explicit access for new ACL, last error: 0x00000057

InstallShield 3:40:22: Failed to apply permissions for object 'C:\Program Files\NetApp\essentials\', error 0x00000057

MSI (s) (D0!C8) [03:40:22:278]: Product: netapp-application-server -- Error 27555. Error attempting to apply permissions to object 'C:\Program Files\NetApp\essentials\'. System error: The parameter is incorrect.

(87)

Error 27555. Error attempting to apply permissions to object 'C:\Program Files\NetApp\essentials\'. System error: The parameter is incorrect.

 

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