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Active IQ Unified Manager fails to start acquisition due to the service started and then stopped

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Category:
active-iq-unified-manager
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OM
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Applies to

  • Active IQ Unified Manager 9.7p1 ( AIQUM ) and above
  • Microsoft Windows

Issue

  • Error received when trying to start the NetApp Active IQ Acquisition Service.
The NetApp Active IQ Acquistion Service service on Local Computer Started and then stopped.
 
  • A wrapper file is generated on  Program Files\NetApp\essentials\au\bin . it contains the error:
Java Service Wrapper Standard Edition 64-bit 3.5.26
STATUS | wrapper | 2021/03/12 04:42:19 | Copyright (C) 1999-2014 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | 2021/03/12 04:42:19 | http://wrapper.tanukisoftware.com
STATUS | wrapper | 2021/03/12 04:42:19 |
ERROR | wrapper | 2021/03/12 04:42:19 | License Error:
ERROR | wrapper | 2021/03/12 04:42:19 | A valid license was not found in the Wrapper configuration file.
ERROR | wrapper | 2021/03/12 04:42:19 |
ERROR | wrapper | 2021/03/12 04:42:19 | The Java Service Wrapper requires a License Key to activate the
ERROR | wrapper | 2021/03/12 04:42:19 | software. License Keys can be purchased on the Java Service Wrapper
ERROR | wrapper | 2021/03/12 04:42:19 | web site:
ERROR | wrapper | 2021/03/12 04:42:19 | http://wrapper.tanukisoftware.com/purchase

 

 

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Case Citation
4658c8ab-efb9-4620-af91-535439fa7788