Active IQ Unified Manager fails to retrieve performance data from ONTAP
Applies to
- Active IQ Unified Manager 9.7P1 (AIQUM)
- ONTAP 9.7P13
- Cluster Counter Manager Archive (CCMA)
Issue
-
Cannot see the performance data in AIQUM and cannot reach "https://<clusterIP>/spi/<nodename>/etc/log/stats/ccma/kernel/opm/" directory on browser with
HTTP 500
error
In au.log from AIQUM:
2021-08-13 00:00:18,662 WARN [pool-145795-thread-1] c.o.s.a.d.n.a.c.ArchiveFileDownloader (ArchiveFileDownloader.java:231) - <clustername>: IOException, Failed downloading archived file:https://<clustername>:443/spi/<nodename>/etc/log/stats/ccma/kernel/opm/006223_000300_1627512301000_0282671.ccma.gz to path :/var/log/ocie/recording/archiver/<clustername>/<nodename>/006223_000300_1627512301000_0282671.ccma.gz(https://<clustername>:443/spi/<nodename>/etc/log/stats/ccma/kernel/opm/006223_000300_1627512301000_0282671.ccma.gz)
021-08-13 09:19:17,904 ERROR [pool-3-thread-11] c.o.s.a.f.d.BaseDataSource (DataSourceErrorException.java:241) - <clustername> [Error connecting] - Communication problem with the cluster: <clustername>, Failed to download Archive files. Error:
'https://<clustername>:443/spi/<nodename>/etc/log/stats/ccma/kernel/opm/008041_000300_1627543201000_0279979.ccma.md
5' on try 37 out of 37. Please make sure SPI service is running on the cluster.