Skip to main content
NetApp Knowledge Base site will be down for 3 hours between Oct 26, 23:59 PST and Oct 27, 02:59 PST, for system maintenance and infrastructure update.
NetApp Stage KB

Active IQ Unified Manager fails to retrieve performance data from ONTAP

Views:
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:

 

Applies to

  • Active IQ Unified Manager 9.7P1 (AIQUM) 
  • ONTAP 9.7P13
  • Cluster Counter Manager Archive (CCMA)

Issue

  • Cannot see the performance data in AIQUM and cannot reach "https://<clusterIP>/spi/<nodename>/etc/log/stats/ccma/kernel/opm/" directory on browser with HTTP 500 error

In au.log from AIQUM: 

2021-08-13 00:00:18,662 WARN  [pool-145795-thread-1] c.o.s.a.d.n.a.c.ArchiveFileDownloader (ArchiveFileDownloader.java:231) - <clustername>: IOException, Failed downloading archived file:https://<clustername>:443/spi/<nodename>/etc/log/stats/ccma/kernel/opm/006223_000300_1627512301000_0282671.ccma.gz to path :/var/log/ocie/recording/archiver/<clustername>/<nodename>/006223_000300_1627512301000_0282671.ccma.gz(https://<clustername>:443/spi/<nodename>/etc/log/stats/ccma/kernel/opm/006223_000300_1627512301000_0282671.ccma.gz)

021-08-13 09:19:17,904 ERROR [pool-3-thread-11] c.o.s.a.f.d.BaseDataSource (DataSourceErrorException.java:241) - <clustername> [Error connecting] - Communication problem with the cluster: <clustername>, Failed to download Archive files. Error:
'https://<clustername>:443/spi/<nodename>/etc/log/stats/ccma/kernel/opm/008041_000300_1627543201000_0279979.ccma.md
5' on try 37 out of 37. Please make sure SPI service is running on the cluster.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.