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NetApp Stage KB

Active IQ Unified Manager fails to monitor a Metrocluster cluster after removing nodes from the setup

Last Updated:

Applies to

  • Active IQ Unified Manager 9.6+
  • OnCommand Unified Manager 7.x / 9x (OCUM)
  • Metrocluster


Oncommand Unified Manager stops monitoring a Metrocluster cluster after removing nodes from the setup.

Error seen in GUI:

“Monitoring failed for cluster cluster1. Reason: An
internal error has occurred during MetroCluster component refresh. Contact technical support.”
“Monitoring failed for cluster."

In the OCUM-server.log we can find the following error :

ERROR [oncommand] [reconcile-0] [%Clustername%(baseline@13:56:21.751)] [c.n.dfm.collector.OcieJmsListener] Error during MetroCluster component monitoring : No row with the given identifier exists: [com.netapp.dfm.entity.inventory.ontap.fas.ClusterNode#311281]

[nasadmin] [job-601] [clusterAcquisition(cluster=%Clustername%)|refresh.wait.storageObject(%clustername%)] [com.netapp.dfm.job.JobEngine] Error executing job 27d9417cb806892a:-4923e6c4:1668d59a546:-7b65 task 27d9417cb806892a:-4923e6c4:1668d59a546:-7b66: Monitoring refreshjob ID 27d9417cb806892a:-4923e6c4:1668d59a546:-7b5a for object '%clustername%' completed unsuccessfully (Status: FAILED).

NOTE: More information on where the log is found :



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