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NetApp Stage KB

Active IQ Unified Manager fails to communicate with a cluster due to network connectivity issues

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Category:
active-iq-unified-manager
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OM
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Applies to

  • Oncommand Unified Manager 7.x
  • Oncommand Unified Manager 9.x
  • Active IQ Unified Manager 9.x

Issue

While attempting to add or collect from a cluster in Active IQ Unified Manager (UM), the inventory collection or cluster add operation fails. The error or reason message presented in the UI may indicate a certificate or network connectivity error. Examples include:

  • Failed to fetch the HTTPS certificate from xxx.xxx.xxx.xxx. Enter a valid Host name or Port.
  • Cluster cannot be reached. Ensure that there is network connectivity to the cluster and the API has not timed out.

 

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Case Citation
3a059871-2974-4dd4-927f-04c9ea01d434