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Active IQ Unified Manager error 404 opening WebUI due to ocie service not started

Applies to

  • NetApp Active IQ Unified Manager 9.7
  • Red Hat Enterprise Linux



  • When you try to login to the Active IQ Unified Manager WebUI you receive browser error 404 - Not Found.
  • Check of the ocie service shows it in a failed state.

‌‌‌[root@aiqumserver /]# systemctl status ocie
ocie.service - LSB: Active IQ Management Server
Loaded: loaded (/opt/netapp/systemd/system/ocie; enabled; vendor preset: disabled)
Active: Active: failed (Result: signal) since Mon 2021-05-24 12:43:50 UTC; 9s ago
Process: 15944 ExecStart=/opt/netapp/systemd/system/ocie start (code=killed, signal=TERM)
  • In the /var/log/ocie/server.log we see Permission denied error's.

2021-05-22 10:33:33,545 ERROR [] (MSC service thread 1-4) MSC000001: Failed to start service org.jboss.msc.service.StartException in service WFLYSEC0012: Unable to start the SecurityDomainService service

Caused by: /opt/netapp/essentials/jboss/server/onaro/cert/server.truststore (Permission denied)

2021-05-22 10:33:34,169 ERROR [] (MSC service thread 1-7) MSC000001: Failed to start service org.jboss.msc.service.StartException in service WFLYDM0018: Unable to start service

Caused by: /opt/netapp/essentials/jboss/server/onaro/cert/server.truststore (Permission denied)
  • Check permissions on files /opt/netapp/essentials/jboss/server/onaro/cert/server.truststore and  /opt/netapp/essentials/jboss/server/onaro/cert/originator/netapp.keystore.

[root@aiqumserver /]# ls -la /opt/netapp/essentials/jboss/server/onaro/cert/server.truststore
-r-------- 1 user user 1298 Jun 23  2020 /opt/netapp/essentials/jboss/server/onaro/cert/server.truststore

‌‌[root@aiqumserver /]# ls -la /opt/netapp/essentials/jboss/server/onaro/cert/originator/netapp.keystore
-rw------- 1 user user 502 Jun 23  2020 /opt/netapp/essentials/jboss/server/onaro/cert/originator/netapp.keystore



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