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Active IQ Unified Manager fails to start the acquisition service with error "Failed to start acquisition - Failed to load certificates"

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active-iq-unified-manager
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Applies to

  • Active IQ Unified Manager

Issue

  • Error received when trying to start the NetApp Active IQ Acquisition Service

Windows could not start the NetApp Active IQ Acquisition Service on Local Computer. 

  • From au.log, one or more of the following errors may be present.

ERROR [WrapperStartStopAppMain] c.o.s.a.f.Main (Main.java:66) - Main - failed to start services: Failed to start acquisition - Failed to load certificates java.io.IOException: DerInputStream.getLength(): lengthTag=109, too big

2021-03-08 17:29:23,630 INFO  [main] c.o.s.a.f.m.CertificateDownloader (CertificateDownloader.java:88) - Download and install certificate for IP localhost

2021-03-08 17:29:23,637 INFO  [main] c.o.s.a.f.m.CertificateDownloader (CertificateDownloader.java:125) - certificate was added to key store using alias 'localhost-1
2021-03-08 17:29:23,638 ERROR [main] c.o.s.a.f.m.CommunicationManager (CommunicationManager.java:396) - null java.io.IOException: No space left on device

Wrapped by: com.onaro.sanscreen.acquisition.framework.FrameworkException: Failed to save key store

2021-03-08 17:44:44,586 ERROR [main] c.o.s.a.f.Main (Main.java:162) - Main - Failed to start acquisition - Failed to load certificates java.io.IOException: Short read of DER length

 

Log locations can be found in What are the notable log files and their respective locations for Active IQ Unified Manager?

 

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Case Citation
f58c053c-0b1b-452b-872a-9cee9c419115