Connector shows as inactive and UI does not load Last updated Save as PDF Share Share Tweet Closure Action:Select an actionApprovedRejectedGuide Link:Select rejection reason:Select a reasonInsufficient informationExisting KB updatedExisting KB availableContent not requiredPlease let us know what is missing:Existing KB Link:Additional Comments:Set the Confidence and Visibility correctly on the Capture Manager.Link the KB article to the Case. If you fail to link, the PAR will be scored as Capture Loss for the case owner. Views:2Visibility:PublicVotes:0Category:cloud-managerSpecialty:bluexpLast Updated: Applies to Cloud Manager Connector Issue The Connector shows as inactive and the UI does not load. Unable to renew the CVO license (BYOL). All the required ports and the endpoints are allowed.