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ONTAP SVM Data Collectors are disconnected intermittently in Workload Security

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Applies to

  • Workload Security(formerly Cloud Secure)
  • Cloud Insights

Issue

  • ONTAP SVM Data Collectors run into Error or Initializing status intermittently

ONTAP SVM Data Collectors are disconnected intermittently in Workload Security

  • Critical Health Alert is sent with following information:

Description: SVM Data Collector '<DATA_COLLECTOR>' is disconnected. The SVM is not monitored and protected. 
Error: Connector is in error state. Service name: inventoryVolume. Reason for failure: Failed to refresh inventory for volume type of items. reason: Connection error to Storage System <STORAGE_SYSTEM_IP>: Connection reset

  • agent.log indicates proxy server returns error

[ERROR] [prod] [<AGENT_UUID>] [<DC_UUID>] [agent-CommunicationManager] - failed to update Health of agent and collectors in CloudSecure service. Reason - Http request POST:/rest/v1/agents/<DC_UUID>/health failed with error <PROXY_SERVER>

Embedded image: 

Cause

Duplicate IP is assigned to Workload Security Agent host

Solution

Configure Workload Security Agent not to have duplicate IP. Duplicate IP causes unexpected behavior.

Partner Notes

partnerNotes_text
 

Additional Information

additionalInformation_text

Internal Notes

See also[1] and [2]
  1. ONTAP SVM Data Collectors are disconnected intermittently in Workload Security#Applies_to
  2. ONTAP SVM Data Collectors are disconnected intermittently in Workload Security#Issue
  3. ONTAP SVM Data Collectors are disconnected intermittently in Workload Security#Cause
  4. ONTAP SVM Data Collectors are disconnected intermittently in Workload Security#Solution
  5. ONTAP SVM Data Collectors are disconnected intermittently in Workload Security#Partner_Notes
  6. ONTAP SVM Data Collectors are disconnected intermittently in Workload Security#Additional_Information
  7. ONTAP SVM Data Collectors are disconnected intermittently in Workload Security#Internal_Notes

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