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NetApp Stage KB

What is the downgrade procedure in case a CVO upgrade fails?

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Category:
cloud-volumes-ontap-cvo
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CLOUD
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Applies to

  • Cloud Volumes ONTAP (CVO)
  • Software Upgrade
  • Software Downgrade
  • Revert
  • Backout Plan

Answer

  • In case of any issue with the upgrade, open a support case with NetApp.
  • NetApp will handle the case according to priority (standard process).
  • If there is no other way to resolve the issue, and with guidance from engineering, the system will be reverted to the pre-upgrade SW version.
  • Historically, this scenario is extremely rare and unlikely to happen.
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Case Citation
64736e1b-f93e-40b9-9de1-d89a47c25bbe