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NetApp Stage KB

Unable to perform support registration on a working environment

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2
Visibility:
Public
Votes:
0
Category:
cloud-volumes-ontap-cvo
Specialty:
CLOUD
Last Updated:

Applies to

  • Cloud Manager
  • Cloud Volumes ONTAP (CVO)
  • NetApp Support Site (NSS)
  • Registration

Issue

On the Cloud Manager website, under the "NSS Management" tab, an error message is displayed:
 
You need to re-enter your existing NetApp Support Site credentials. Click "Update Account" so that Cloud Manager can connect to your account.
 
capture40.png
 
When trying to register via NSS getting error:
 
Serial Number(s) not valid
 
capture42.png
 
Or:
 
There was a problem with your request
Registration for the following serial numbers has failed
Failure Message: S/N already decommissioned
 
 
On the support dashboard getting error:
 
Unable to perform support registration on a working environment with status List(deregistered)
 
 
capture41.png
 
 

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