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NetApp Stage KB

Unable to access cold-tiered data on AWS S3 with expired token

Last Updated:

Applies to

  • FabricPool Tiering
  • CIFS
  • ONTAP 9


  • Encounter below error message when accessing CIFS share on Windows client:

An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem. 

Error: 0x8007054F: An internal error occurred.


  • Error messages from SKTRACE autosupport logs:

2021-05-03T12:49:18Z 123383069123456789   [14:0] CLOUD_DBG:  cloud_aws_get_credentials: cloud aws credentials requested

2021-05-03T12:49:18Z 123383070234567891   [4:0] CLOUD_BIN_ERR:  object_store_config_check_connection: HEAD failed for s3 handle 954 at try_count 1 with error 140 (Bad request)

2021-05-03T12:49:19Z 123383073345678912   [10:0] OSC_ERR:  logFailedCmd:279 PUT Cmd ID:123 failed with error:42, wait conn 106126us, start-send 106274us

2021-05-03T12:49:19Z 123383073456789123   [10:0] OSC_ERR:  logFailedCmd:285 Stats of PUT Cmd ID:123, 1stbyte 6283us, 1st-lastbyte 84us

2021-05-03T12:49:19Z 123383073567891234   [12:0] CLOUD_BIN_ERR:  object_store_config_check_connection: PUT failed for s3 handle 954 at try_count 2 with error 42 (Expired token)


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