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NetApp Stage KB

ONTAP is unable to connect to GCP Object-Store causing access issues

Last Updated:

Applies to

  • ONTAP 9
  • Google Cloud Platform (GCP)


  • The end users will not be able to access shares/exports and will be in an outage
  • If you look in EMS/event viewer you will see the below error:
    • Unable to connect to the object store "Object_Name" from node xxx. Reason: Operation Timedout
  • When trying to connect or start a profiler against object store we get error:
    • Storage aggregate object-store profiler start -node <node from error> -object-store-name <Object_Name>
    • Reason: Cannot verify the certificate given by the object store server. It is possible that the certificate has not been installed on the cluster. 


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