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OnCommand Unified Manager (Cluster Mode) backup jobs fail when CommVault Simpana runs aux copies

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Helpful 

Applies to

  • CommVault Simpana/IntelliSnap
  • NetApp SnapProtect
  • OnCommand Unified Manager (UM) 6.x / 7.x

Issue

NetApp Unified Manager jobs fail with a consistent 'is currently locked by another service' message.

e.g., DEBUG [cvbackup] [http-443-14] [resource-lookup] [c.n.autozapi.server.ApiDispatcher] Error while handling API request ResourceLookupRequest: No resource 'snapshotnamehere' of type 'snapshot' was found in volume 'vservername:/volnamehere'.

com.netapp.dfm.app.common.exception.APIException: No resource 'snapshotnamehere' of type 'snapshot' was found in volume 'vservername:/volnamehere'.

-OR-

ERROR [cvbackup] [job-157] [conform(storageService=servicename)|Storage service member lock request.] [com.netapp.dfm.job.JobEngine] Error executing job jobname:morejobname:extramorejobname:endjobname task jobname:morejobname:extramorejobname:endjobname
Storage service member 'vservername:/volnamehere' of storage service 'servicename' is currently locked by another operation ([jobname:morejobname:extramorejobname:endjobnameAB]).
java.lang.RuntimeException: Storage service member 'vservername:/volnamehere' of storage service 'servicename' is currently locked by another operation ([jobname:morejobname:extramorejobname:endjobnameAB]).

 

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