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ONTAP web services are unresponsive on a node in a cluster

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Category:
oncommand-system-manager
Specialty:
om
Last Updated:

Applies to

ONTAP 9

Issue

  • OnCommand System Manager presents the below errors
    • Connection has been shutdown: javax.net.ssl.SSLException:java.net.SocketException: Software caused connection abort: recv failed
    • 500 Connection refused
    • 500 Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Connection reset
  • OnCommand Unified Manager presents the below error
    • Cluster Not Reachable
  • OnCommand Performance Manager is also likely to be impacted by this.
  • HTTP connections to a node where the management LIF resides fail.

    cluster::> system services web show
    External Web Services: true
    Status: partial                 <--------------
    HTTP Protocol Port: 80
    HTTPs Protocol Port: 443
    TLSv1 Enabled: true
    SSLv3 Enabled: true
    SSLv2 Enabled: false
        
    cluster::> system services web node show
    Node           External HTTP Port HTTPs Port Status   HTTP Requests Bytes Served
    -------        -------- --------- ---------- -------- ------------- ------------
    node-01        true     80        443        offline    -                -      
    node-02        true     80        443        online    2104            6534104
    2 entries were displayed.
    END

 

 

 

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