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NetApp Stage KB

SaaS Backup user data appears to be missing

Last Updated:

Applies to

  • SaaS Backup for Microsoft Office 365
  • SaaS Backup for Salesforce


  • After running a successful backup job, some data is not visible in the directories of users. 
  • Examples:
    Some exchange mail folders are empty when it's known that those folders contain mail.  
    ○  For OneDrive, some directories are empty when it's known that those directories contain data.
  • When wanting to do a restore, default setting shows only 5 days of backups and possibly will not have the data required to restore


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