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NetApp Stage KB

Are SaaS backups kept if the user license is released?

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saas-backup
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SNAPX
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Applies to

SaaS Backup for Microsoft Office 365 (SaaS)

Answer

If the user data is backed up at least once, even after the user license is released, the data will be available in SaaS Backup and will be recoverable for the retention period configured.

Additional Information 

If you need to restore data for a user whose license has been released, you must contact  NetApp Technical Support 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
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