Microsoft 365 unable to upgrade trial license with provided serial number Last updated Save as PDF Share Share Tweet Closure Action:Select an actionApprovedRejectedGuide Link:Select rejection reason:Select a reasonInsufficient informationExisting KB updatedExisting KB availableContent not requiredPlease let us know what is missing:Existing KB Link:Additional Comments:Set the Confidence and Visibility correctly on the Capture Manager.Link the KB article to the Case. If you fail to link, the PAR will be scored as Capture Loss for the case owner. Views:Visibility:PublicVotes:0Category:saas-backupSpecialty:SNAPXLast Updated: Applies to Microsoft 365 SaaS Backup Issue Unable to upgrade from trial to full license subscription in SaaS Backup for Microsoft Office 365