How to automate task of adding new user accounts to SaaS Backup? Last updated Save as PDF Share Share Tweet Closure Action:Select an actionApprovedRejectedGuide Link:Select rejection reason:Select a reasonInsufficient informationExisting KB updatedExisting KB availableContent not requiredPlease let us know what is missing:Existing KB Link:Additional Comments:Set the Confidence and Visibility correctly on the Capture Manager.Link the KB article to the Case. If you fail to link, the PAR will be scored as Capture Loss for the case owner. Views:Visibility:PublicVotes:0Category:saas-backupSpecialty:SNAPXLast Updated: Applies to SaaS Backup Microsoft Office 365 Answer You need to create rules to automate this task Follow steps as provided in product documentation: https://docs.netapp.com/us-en/saasbackupO365/task_creating_rules.html Additional Information