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NetApp Stage KB

"Unable to retrieve information about the backup state" after SharePoint site URL change

Applies to

  • SaaS Backup for Microsoft Office 365 (SaaS)
  • SharePoint Online (SPO)


  • Job failures after changing SharePoint site URL
  • The below error is shown on the job dashboard

Unable to retrieve information about the backup state, hence cancelling the job. the data will be downloaded in the next attempt


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